Terms & Conditions


1. Acceptance of conditions and amendments 

1.1 These terms and conditions ("Conditions") apply to the entire contents of this website under the domain name www.Therapyxis.co.uk ("Website"), to your use of the material on this Website and to any correspondence by e-mail/mail between us (and any authorised person on our behalf) and you. You should read these Conditions carefully before using this Website. Using this Website in any manner indicates that you accept these Conditions regardless of whether or not you choose to register with us. If you do not accept these Conditions, you must not use this Website. 

1.2 Therapyxis.co.uk may revise these Conditions at any time by updating this posting. You should check this Website from time to time to review the then current Conditions, because they are binding on you. If you do not agree to the Conditions at any time you should cease further use of this Website. Certain provisions of these Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website. 

1.3 Therapyxis.co.uk may withdraw the provision of this Website or modify it at any time without liability to you or any third party. 

2. Licence and intellectual property rights 

2.1 You are permitted to print and download extracts from this Website for your own personal use provided that:

no documents or related graphics on this Website are modified in any way;

no graphics on this Website are used separately from accompanying text; and

Therapyxis.co.uk 's copyright and trade mark notices are retained as they appear in any printed and downloaded extracts.

2.2 With the exception of any material posted or submitted by users to the Website, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Therapyxis.co.uk or its licensors. For the purposes of these Conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach these Conditions, your permission to use this Website will automatically terminate and you must immediately destroy any downloaded or printed extracts from this Website. 

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Therapyxis.co.uk 's prior written permission. 

2.4 Any rights not expressly granted in these Conditions are reserved to Therapyxis.co.uk

3. Service access 

3.1 While Therapyxis.co.uk endeavours to ensure that this Website is normally available 24 hours a day, it shall not be liable if for any reason this Website is unavailable at any time or for any period. 

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Therapyxis.co.uk 's control. 

4. Links to and from other websites 

4.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. Therapyxis.co.uk has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. Therapyxis.co.uk therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. 

4.2 You may create links to this website. 

5. Disclaimer 

5.1 The content contained within this site is provided for general information purposes only and does not constitute either professional advice or an offer. While Therapyxis.co.uk takes all reasonable care to ensure that the content is accurate, no warranty of representation is given that it is free from errors or omissions. Users of this site should always seek professional health advice from our chartered physiotherapist or another suitable qualified health professionals.


6. Liability 

6.1 Therapyxis.co.uk or any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of Therapyxis.co.uk 's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 


7. Home Visits Terms and Conditions

7.1. Booking an Appointment

Booking a time slot means that your therapist will aim to arrive at the specified start time of your choice. We strike a 95% success rate to be exactly on time for all appointments. We will timely keep you updated in the events where any changes or delays may occur. 

By choosing any available time slot and booking an appointment you accept and agree to an one hour window in which the therapist can arrive to the location of your choice for selected therapy session.

For example:

If a home visit appointment is booked for 10am, this means that the therapist will have a window between 10am and 11am to arrive for the therapy session and this will not be considered against them being late. 

All home visit appointments begin from the time the therapist arrives at the client’s pre-chosen address.

Initial Assessment is 60min, but can last up to 90min and more, depending on the complexity and outcome of the assessment. Any extended time will not be subject to any additional charges. 

7.2 Cancellation Policy

No cancellation fee will be applied if you cancel your appointment more than 48 hours before the scheduled time.

A 50% cancellation fee will be applied if you cancel your confirmed appointment between 48 hours and 24 hours before the scheduled time of your appointment.

Please note that the visit will have to be paid in full when we receive a cancellation request at 24 hours or less from your scheduled appointment or if you are not there when the healthcare professional arrives for your scheduled appointment

7.3 How to contact us for appointment changes

If you need to request a change or cancel your appointment with us you can contact us by email at physio@therapyxis.co.uk or give us a call.

If you need a change in your appointment timing we will do our best to fulfil your request,

However appointments changed at less than 48 hours from the scheduled time will be considered as cancellations and are therefore subject to cancellation fee.

Our phone number 0800 292 6448 is active 24 hours a day and in out of office hours you can leave us a message with your name, surname, appointment date and time and any changes required

7.4. Online booking and credit card transactions

All online bookings and online transactions are processed by Squareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846) for the issuing of electronic money and provision of payment services. By booking and paying for an appointment online using therapyxis.co.uk you agree with the Terms and Conditions and Privacy policy set by Squareup Europe. 

More information you can find on their website https://squareup.com

Privacy policy link: https://squareup.com/gb/en/legal/general/privacy

Terms and Conditions link: https://squareup.com/gb/en/legal/general/ua

7.5.  Email and Text messages Appointment Reminders

By Booking an Online appointment using Therapyxis.co.uk you agree to be contacted by, email and text message (as provided when booking the online appointment by yourself) up to 48 hours (usually 24 hours) before your appointment date and time as a reminder of the upcoming appointment. If you would prefer to receive as a reminder only text message or email or would like to not receive any reminders at all, please contact us by email at physio@therapycis.co.uk 

7.6. Irrelevant Bookings

All irrelevant bookings made through any of the pages using the website Therapyxis.co.uk or therapyxis.com Will be subject to a 5% cancellation fee that will be automatically deducted before any refund is paid back from the total amount of the placed irrelevant booking 

The following will be considered to be “Irrelevant bookings”, but not limited to:

  1. Bookings that are Out of area
  2. Bookings that are booked for Wrong area
  3. Bookings for Services that are not covered or mentioned on the therapyxis.co.uk or therapyxis.com  website

8. Governing laws and other jurisdiction 

These Conditions shall be governed by and construed in accordance with English law

9. New Referral Gift card / Cash Bonus

In order for a referral to qualify for the Gift card or Cash bonus promotion it must meet all of the following criteria:

9.1. To be for a new client, who has never before been referred using the website referral forms or official email communication or has had any therapy sessions provided by any of the Therapyxis's therapy team in the past 12 months

9.2.Referral Cash Bonus can be claimed and is paid out to referrer only after the completion of an Initial Assessment appointment by one of Therapyxis's therapy team members.

9.3. Referral bonuses can be either paid in referee's provided bank account or as a gift card